Cookie Policy

This Cookie Policy explains how Flameingo AI uses cookies and similar technologies when you visit our website, use our demo or onboarding flow, create an account, use the platform, connect social media accounts, subscribe to a plan or otherwise use our services.

Flameingo AI is operated by:

SIA ResFeed
Registration No.: 40203742414
Email: legal@flameingo.ai

In this Cookie Policy:

• “Flameingo AI”, “we”, “us” and “our” mean SIA ResFeed
• “you” and “your” mean the person visiting or using the Service
• “Service” means Flameingo AI, including our website, demo flow, onboarding flow, platform, portal, Business Profile workspace, AI content tools, image tools, video tools, scheduling tools, social media integrations, subscription plans and related services
• “Cookies” means cookies and similar technologies, including pixels, tags, local storage, session storage, SDKs, identifiers and other technologies that store or access information on your device

This Cookie Policy should be read together with our Privacy Policy, Terms of Service and Subprocessors page.

1. What Cookies Are

Cookies are small text files placed on your device when you visit a website or use an online service.

Similar technologies may also be used to store or access information on your device, recognise your browser, remember your preferences, measure website usage, protect the Service, support analytics, support advertising or enable platform features.

Cookies can be:

• session cookies, which expire when you close your browser
• persistent cookies, which remain on your device for a set period or until deleted
• first-party cookies, which are set by Flameingo AI
• third-party cookies, which are set by external providers or platforms

2. Why We Use Cookies

We use Cookies and similar technologies to:

• operate our website and platform
• keep you signed in
• protect the Service against abuse, fraud and automated activity
• remember your preferences
• support account, demo and onboarding flows
• support subscription and payment flows
• understand how visitors and users interact with the website and Service
• improve performance, design, onboarding and product experience
• measure marketing campaigns
• support advertising and retargeting where enabled
• support social media integrations and Connected Platforms
• remember your cookie choices

3. Types of Cookies We Use

We may use the categories of Cookies described below.

3.1 Strictly Necessary Cookies

Strictly necessary Cookies are required for the website and Service to work.

These Cookies may be used for:

• page loading
• account login
• authentication
• session management
• security
• fraud prevention
• Cloudflare or similar security checks
• payment flow support
• cookie consent storage
• load balancing
• technical error prevention
• platform functionality

These Cookies do not require consent where they are strictly necessary to provide the website or Service you request.

You can block these Cookies in your browser settings, but parts of the website or Service may not work correctly.

3.2 Functional and Preference Cookies

Functional and preference Cookies help us remember choices you make and provide a better user experience.

These Cookies may remember:

• language preference
• light or dark mode preference
• region or country settings
• cookie preferences
• interface preferences
• onboarding state
• product settings
• recently used workspace or Business Profile

These Cookies may be optional depending on how they are used. Where required by law, we will ask for your consent before using non-essential functional Cookies.

3.3 Analytics and Performance Cookies

Analytics and performance Cookies help us understand how people use the website and Service.

These Cookies may help us understand:

• pages visited
• time spent on pages
• clicks and interactions
• referral sources
• sign-up and onboarding flow performance
• demo flow performance
• feature usage
• errors and performance issues
• device and browser information
• approximate location based on IP address

We may use tools such as Google Analytics, Microsoft Clarity, Hotjar or similar analytics and product improvement tools.

Where required by law, analytics and performance Cookies will be used only with your consent.

3.4 Marketing and Advertising Cookies

Marketing and advertising Cookies help us measure campaigns, understand what brings users to Flameingo AI and show relevant ads or retargeting campaigns.

These Cookies may be used for:

• campaign measurement
• conversion tracking
• ad attribution
• retargeting
• audience building
• measuring paid social campaigns
• measuring search or display campaigns
• improving marketing performance

We may use tools such as Meta Pixel, TikTok Pixel, Google advertising tools or similar marketing technologies.

Marketing and advertising Cookies are optional and will be used only where we have a valid legal basis, including consent where required.

3.5 Social Media and Connected Platform Cookies

Some Cookies or similar technologies may be used when you interact with social media features, connect social accounts or use integrations with Connected Platforms.

These may relate to platforms such as Instagram, Facebook, TikTok, Google or other supported services.

Connected Platforms are operated by third parties. They may place or use their own Cookies, pixels, identifiers or similar technologies according to their own privacy policies and cookie policies.

We do not control all Cookies or technologies used by Connected Platforms.

3.6 Security and Anti-Abuse Cookies

Security Cookies and similar technologies help us protect Flameingo AI, our users and our infrastructure.

These technologies may be used for:

• bot detection
• abuse prevention
• rate limiting
• fraud prevention
• suspicious login detection
• account protection
• Cloudflare or similar security checks
• security logging
• protection against attacks
• protection against automated misuse

These technologies may be strictly necessary to provide a secure Service.

4. Third-Party Cookies and Tools

We may use third-party providers that place or use Cookies and similar technologies when you use our website or Service.

These providers may include:

• hosting and infrastructure providers
• security providers
• analytics providers
• product improvement tools
• advertising and marketing providers
• payment providers
• social media platforms
• consent management tools
• support or communication tools

Examples of tools we may use include:

• Cloudflare or similar security tools
• Google Analytics or similar analytics tools
• Meta Pixel or similar advertising tools
• TikTok Pixel or similar advertising tools
• Microsoft Clarity, Hotjar or similar product analytics tools
• Stripe or similar payment tools
• social media platform technologies connected to Instagram, Facebook, TikTok or Google

The exact tools may change as the Service develops.

Our Subprocessors page provides more information about third-party service providers used by Flameingo AI.

5. Consent and Cookie Preferences

Where required by law, we ask for your consent before using optional Cookies, including analytics, advertising, marketing or similar tracking technologies.

You may be able to choose between categories such as:

• Strictly Necessary
• Functional
• Analytics
• Marketing
• Social Media

Strictly Necessary Cookies cannot usually be disabled through our cookie banner because they are needed for the website and Service to work.

You can accept all optional Cookies, reject optional Cookies or manage your preferences where our cookie banner or preference tool is available.

You may change or withdraw your cookie consent at any time through the cookie preference tool where available.

Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

6. Cookie Preference Storage

When you make a cookie choice, we may store that choice in a Cookie or similar technology.

This helps us remember your preference and avoid asking you repeatedly.

If you delete Cookies, use a different browser, use a different device or clear local storage, we may need to ask for your cookie preferences again.

7. Browser Controls

Most browsers allow you to manage Cookies through browser settings.

You may be able to:

• block all Cookies
• delete existing Cookies
• block third-party Cookies
• receive a warning before Cookies are placed
• limit tracking technologies
• use private browsing modes

If you block or delete Cookies, some parts of the website or Service may not work correctly.

For example, you may need to sign in again, language or display preferences may not be remembered, demo or onboarding flows may not work properly, payment flows may be interrupted or security checks may be repeated.

8. Cookie Duration

Cookies may remain on your device for different periods depending on their purpose.

Typical duration examples include:

• session Cookies, which expire when you close your browser
• authentication Cookies, which may last for the duration of your session or longer if you choose to stay signed in
• preference Cookies, which may last until your preference is changed, deleted or expires
• cookie consent Cookies, which may last for a limited period so we can remember your choice
• analytics Cookies, which may last for a limited analytics retention period
• marketing Cookies, which may last for a limited campaign or advertising retention period
• security Cookies, which may last as needed to protect the Service

The exact duration of each Cookie may depend on the provider, tool, browser settings and configuration.

Where available, the current Cookie details and retention periods are shown in our cookie preference tool.

9. Analytics and Product Improvement

We may use analytics tools to understand how visitors and users interact with Flameingo AI.

This helps us improve:

• website performance
• demo flow
• onboarding flow
• account creation
• Business Profile setup
• feature usability
• platform reliability
• product design
• support and error handling
• marketing effectiveness

Where analytics Cookies are not strictly necessary and consent is required, we use them only after consent.

10. Marketing and Advertising

We may use marketing and advertising technologies to measure and improve our campaigns.

These technologies may help us understand:

• which campaigns bring users to Flameingo AI
• whether a visitor signs up after seeing an ad
• whether a visitor starts a demo
• whether a user subscribes to a plan
• whether ads are relevant and effective
• how to avoid showing irrelevant campaigns

Where required by law, marketing and advertising Cookies, pixels and similar technologies are used only with consent.

You may also be able to manage advertising preferences directly through platforms such as Meta, Google, TikTok or other advertising providers.

11. Payments and Checkout

When you make a payment or manage a subscription, payment-related Cookies or similar technologies may be used by Stripe or other payment providers.

These technologies may support:

• secure checkout
• fraud prevention
• payment authentication
• payment method selection
• subscription management
• billing portal functionality
• Apple Pay, Google Pay or similar payment methods where available

Payment providers process payment-related data according to their own privacy and cookie policies.

12. Security Checks

We may use Cloudflare or similar security services to protect the website, demo flow, onboarding flow and platform.

Security technologies may help us:

• detect bots
• prevent automated abuse
• protect against malicious traffic
• protect against attacks
• verify that a visitor is human
• secure login and account access
• maintain platform reliability

These technologies may be necessary to provide a secure Service.

13. Social Media Platforms

If you interact with social media features, click social links, connect a social media account or use social media integrations, the relevant platform may collect or access information through its own Cookies or similar technologies.

This may include platforms such as Instagram, Facebook, TikTok, Google or other Connected Platforms.

Their own privacy policies, cookie policies and platform terms apply.

We are not responsible for Cookies or similar technologies controlled by third-party platforms.

14. Do Not Track and Browser Signals

Some browsers may send “Do Not Track” or similar signals.

Because there is no uniform industry standard for responding to all such signals, we may not respond to every browser signal in the same way.

Where legally required, we will respect valid consent choices and applicable privacy preference mechanisms.

15. Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

We may update it to reflect:

• changes to Cookies or similar technologies we use
• changes to analytics tools
• changes to advertising tools
• changes to payment or social media integrations
• changes to legal or regulatory requirements
• changes to our Service

If changes are material, we may notify you by website notice, in-product notice, email or another reasonable method.

The updated Cookie Policy will apply from the date shown at the top of the page.

16. Contact

For questions about this Cookie Policy, privacy or data protection, contact:

SIA ResFeed
Registration No.: 40203742414
Email: legal@flameingo.ai